LEGAL
Terms of service
Effective for new agreements: 28 October 2026
These terms govern use of the Workforce website and services offered by Driftwerk Ltd (Workforce, we, us). An executed licence, order, statement of work or data-processing agreement takes precedence within its subject matter. This version applies prospectively to new agreements and does not amend previously accepted agreements or accrued rights without the agreement or notice legally required.
1. Services
Workforce offers software and, where expressly agreed, managed AI-agent services. The accepted order defines the deployment model, deliverables, integrations, support, fees and any service commitments. Website descriptions alone do not create a delivery, support or outcome guarantee.
2. Eligibility
You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or your organisation. If you are using the services on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
3. Accounts and access
Access to the Workforce platform is provided under a licence agreement. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorised access.
4. Acceptable use
You agree to use Workforce only for lawful purposes and in accordance with these Terms. You may not use the platform to develop, deploy, or distribute malicious software, attempt to gain unauthorised access to any system, reverse-engineer or decompile any part of the platform, or sublicense or resell access without our written consent.
5. Self-hosted deployment
For a self-hosted deployment, you control and are responsible for your infrastructure, access permissions, maintenance and lawful use. AI inference can transmit selected context to external providers. Any access by us for support or managed services is governed by the agreed scope and your authorisation. Managed-service responsibilities are stated separately in the accepted order.
6. Intellectual property
Driftwerk Ltd and its licensors retain rights in the platform, documentation, branding and design. A licence does not transfer ownership. You retain rights in your inputs. As between the parties, you may use Agent Output subject to applicable law and third-party rights; we do not warrant that AI output is unique, copyrightable or free of third-party restrictions.
7. Payment and licensing
Licensing terms, fees, and payment schedules are defined in your individual licence agreement. All fees are non-refundable unless otherwise stated in your agreement. We reserve the right to modify pricing with reasonable notice.
8. Limitation of liability
To the maximum extent permitted by law, Driftwerk Ltd excludes liability for indirect, incidental, consequential or special loss, including lost revenue, profits, data and business opportunities. Our aggregate liability arising from or relating to the services and these terms, in contract, tort or otherwise, including confidentiality claims, will not exceed the fees you paid for the affected services in the twelve months preceding the event giving rise to the claim. Section 22 and any express overriding provision in an executed agreement apply.
9. Disclaimer of warranties
The Workforce platform is provided "as is" without warranties of any kind, express or implied. We do not guarantee that the platform will be error-free, uninterrupted, or that AI agents will produce correct output in all circumstances. You are responsible for reviewing and validating all agent-generated code before deploying to production.
10. Termination
Either party may terminate these Terms in accordance with the licence agreement. We reserve the right to suspend or terminate access if you breach these Terms. Upon termination, your licence to use the platform ceases and you must discontinue all use.
11. Changes to these terms
We may publish revised terms for future services. Changes to an existing agreement take effect only as permitted by that agreement and applicable law, with any required notice or acceptance. A website update does not retrospectively remove accrued rights.
12. Governing law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
For questions about these Terms, contact us at hello@workforceai.dev.
14. AI-generated output
The Workforce platform uses artificial intelligence, including third-party large language models, to generate code, documentation, and other outputs ("Agent Output"). Agent Output is generated autonomously and may contain errors, bugs, security vulnerabilities, or inaccuracies. You are solely responsible for reviewing, testing, and validating all Agent Output before deploying it to any environment, including but not limited to staging, production, or customer-facing systems. Driftwerk Ltd does not warrant that Agent Output will be fit for any particular purpose, free from defects, or compliant with any applicable law, regulation, or industry standard. You acknowledge that AI-generated code may inadvertently reproduce patterns, structures, or expressions found in publicly available code. You are responsible for conducting your own due diligence regarding intellectual property and licensing compliance of any Agent Output you use. Workforce includes automated security measures (including but not limited to the Policy Engine, Sentinel Scanner, and Integrity Verification system) designed to reduce the risk of harmful output. However, no automated system can guarantee the detection of all security issues, and these measures do not eliminate the need for human review.
15. Third-party AI model providers
AI features may send prompts and relevant code or task context to external model providers selected for the deployment. Provider services have their own availability, retention, training and usage terms, and may process information outside your infrastructure or country. You are responsible for choosing permitted configurations and not submitting information your organisation is not authorised to process that way. Driftwerk’s responsibilities for providers it engages remain subject to applicable law and the executed agreement; no specific provider, retention period or no-training guarantee is added by these terms.
16. Indemnification
To the extent permitted by law, you indemnify Driftwerk Ltd and its personnel against third-party claims and reasonable defence costs arising from your unlawful use, breach of these terms, unauthorised inputs or deployment of Agent Output that infringes third-party rights. This does not apply to the extent caused by our own breach or liability that law does not permit us to transfer. We will give reasonable notice and allow an appropriate defence process; no settlement may admit liability or impose a non-monetary obligation on us without our consent. We give no intellectual-property indemnity unless expressly agreed in a separately executed agreement. Earlier accepted indemnities are not removed by this update.
17. Confidentiality
"Confidential Information" means any information disclosed by one party to the other, whether orally, in writing, or electronically, that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and circumstances of disclosure. This includes, without limitation, business plans, technical data, product roadmaps, pricing, customer lists, source code, and security architecture. The receiving party shall hold Confidential Information in strict confidence, not disclose it to any third party except as permitted under these Terms, use it only for the purposes contemplated by these Terms, and protect it with at least the same degree of care it uses for its own confidential information, but no less than reasonable care. These obligations do not apply to information that is publicly available, was already known without restriction, is independently developed, or is rightfully received from a third party. Confidentiality obligations survive termination for three (3) years, except for trade secrets which are protected for as long as they remain trade secrets under applicable law.
18. Force majeure
Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government action, power failure, internet or telecommunications failure, third-party service outages (including LLM Provider outages), cyberattacks, or labour disputes. The affected party shall promptly notify the other party, use reasonable efforts to mitigate the impact, and resume performance as soon as practicable. If a force majeure event continues for more than sixty (60) consecutive days, either party may terminate these Terms upon written notice without liability.
19. AI-specific acceptable use
In addition to the general acceptable use provisions in Section 4, you agree not to use the Workforce platform to: (a) intentionally generate malicious code, malware, ransomware, or exploit code; (b) attempt to circumvent, disable, or manipulate the Policy Engine, Sentinel Scanner, Integrity Verification, or any other security control; (c) use agents to access systems, networks, or data beyond the scope authorised by your organisation; (d) generate code that you know or reasonably should know infringes third-party intellectual property rights; (e) use agents to process personal data in a manner inconsistent with applicable data protection laws; or (f) misrepresent Agent Output as exclusively human-authored where disclosure of AI involvement is required by law, regulation, or contractual obligation. You are responsible for configuring appropriate agent policies and permissions within the platform to ensure compliance with your organisation's security and governance requirements.
20. Data processing and international transfers
Where we process personal data on your behalf, processing must be covered by the data-processing terms required by applicable law. The executed DPA and order define roles, instructions, subprocessors and transfer safeguards. This page does not incorporate an unsigned or unspecified DPA or replace mandatory processor obligations. External inference may involve international transfers; the responsible parties must ensure the particular transfer is lawful before processing.
21. Service availability
The Workforce platform is self-hosted on your infrastructure, and its availability is primarily determined by your own systems, network, and operational practices. Driftwerk Ltd does not guarantee any specific level of uptime or availability. Platform performance depends in part on the availability and performance of third-party LLM Providers. Driftwerk Ltd is not responsible for any degradation of service resulting from LLM Provider outages, rate limiting, API changes, or discontinuation of service. If a specific service level agreement is required, it must be negotiated and documented separately as part of your individual licence agreement.
22. Multi-jurisdiction provisions
England and Wales law applies unless an executed agreement states otherwise, subject to mandatory protections that apply to the customer. Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or other liability or rights that cannot lawfully be excluded or limited, including non-excludable Australian Consumer Law guarantees. Subject to those mandatory exceptions and an express overriding executed agreement, the section 8 liability cap applies, including to confidentiality claims.